1. Lesson Duration
All standard driving lessons are 2 hours long unless otherwise agreed in advance.
2. Payments
- At least one lesson payment must be made in advance to secure your booking.
- All payments are made directly to your instructor.
- The driving school is not responsible for any payments made to instructors.
- Block bookings are non-refundable. In exceptional cases, refunds are handled solely by the instructor.
3. Instructor Status
- All instructors are self-employed and work under a franchise agreement.
- Your tuition contract exists solely between you and your instructor.
- The school holds no liability for instructor availability or payment disputes.
4. Cancellations & Attendance
- Lessons must be cancelled at least 24 hours before the start time.
- If cancelled within less than 24 hours, 1 hour charge will apply.
- If the instructor arrives and you do not respond, they will wait 15 minutes before marking the lesson as cancelled and chargeable.
5. Lesson Package Validity
- All block bookings must be used within 6 months from the purchase date.
- A break longer than 3 weeks may result in any remaining lessons being forfeited.
- Lessons cannot be transferred or sold to another person.
6. Vehicle & Safety
- Instructors provide clean, roadworthy, dual-controlled vehicles.
- Lessons will be refused or terminated if the pupil is under the influence of alcohol or drugs.
- A 15-minute grace period is allowed for instructor delays due to traffic.
7. Driving Test Policy
- A test can only be booked with your instructor's full approval.
- Instructors may withdraw the car for a test if you are not test-ready.
- Test-day car hire fees vary and depend on instructor and test centre.
8. Lesson Pricing
Lesson rates start from £33 per hour and may vary depending on area and instructor availability. Any changes will be communicated before booking.
9. Student Requirements
- You must be 17 or older (16 if disabled).
- You must hold a valid UK provisional licence and present it before your first lesson.
- You must inform your instructor of any health, licence, or condition changes.
10. Liability
- The school is not liable for payments made directly to instructors.
- The school is not responsible for DVSA test cancellations.
- No compensation is provided for business or personal loss (e.g., missed work).
11. Equal Opportunity
All instructors follow an equal opportunity policy and do not discriminate based on race, gender, religion, or orientation.
12. Complaints
Issues should first be raised with your instructor. If unresolved, you may contact the driving school office for further assistance.
